These Terms and Conditions (“Terms”) are applicable to TrichoGene-MRT genetic testing service (“Services”).
3.FURTHER USE OF THE SAMPLES:
After analysis, the Sample, DNA extracted from the Sample and the data derived through the
Sample, health risk assessment forms, the calls and any data as may be available to TrichoGene
during providing services may be used by TrichoGene or any
third parties permitted by TrichoGene, for further analysis and recommending more
tests in the future, for quality control purposes or to conduct research, studies or clinical trials
and may also be published in journals and presented in conferences and seminars without
revealing the Individual’s identity and maintaining confidentiality.
If the transaction for card payments and e-wallets is declined or failed but the amount is deducted from the User’s account, the User is requested to wait for a few days and check if the amount is credited back to the User’s account. If the same has not been credited, the User shall contact their bank/e-wallet company as the case may be. The Kit will be shipped only after the entire payment is received by TrichoGene.
No refund will be provided after cheek swab collection kit is dispatched from our end (TrichoGene).
No Refund will be provided in the following events:
7.TRICHOGENE’S PROPRIETARY RIGHTS
8.PRIVACY & SECURITY
TrichoGene reserves the right, in its sole discretion, to terminate the Services automatically upon the User’s material breach of any of the of these Terms.
13.LIMITATION OF LIABILITY
In no event shall TrichoGene , be liable for any indirect, special, consequential, incidental or remote damages however caused, and whether based on contract, tort (including negligence), or any other theory of liability, regardless of whether TrichoGene has been advised of the possibility of such damages. The direct liability of TrichoGene for any and all claims arising out of the Tests shall not at any point exceed the fees paid for the Test under which the claim has arisen.
TrichoGene understands that the Individual is entitled to receive sufficient information about what is proposed to be done, reliability of the Test, and what will be done with the collected Samples. Please contact TrichoGene at firstname.lastname@example.org for any queries in relation to the Tests. Please note that we shall be recording all calls and maintaining records of all emails for our internal purposes.