Exchange policy

We at TrichoGene have formulated products to deliver best possible results, transparently. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us and we will take care of everything for you.

We offer replacements only in following cases:

• You received a wrong shipment
• You received a damaged product
• You received an expired product

In any of the above case, please raise a return/ replacement request within 7 (seven) days from the date of delivery. To raise a return request in such cases, please drop us an email at hello@cosmogene.in

No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will dispatch a new product within 24 hours.